Home / Terms of booking


1. Preliminary examination of the apartments for rent in Minsk.
First, you have to select an item in the “Our Apartments” section of our website and check the overall look and equipment of the flat on the page that also contains the apartment description.

2. Booking the apartments.

A rental flat is considered as booked upon deposit that equals an amount of one day rent.

If the booking is cancelled by the Guest no deposit refund granted.

The deposit may not be required for our Regular Guests.

3. Apartment check-in and check-out procedures.

Our company representative will meet you at the flat that you have booked at the time of your arrival. After you check and approve the apartment, the lease contract is signed (passport is required) and you receive the keys. While checking in you will be requested to pay for the whole lease period with receipt provided.

Check in time - 14:00, check out - 11:00. 
Up to availability we would be glad to check you in earlier and/or check out later then check in/check out time without any extra fee.

Checking in/out from midnight to 7 AM is individually stipulated and can be provided on the additional fee. When checking out you will meet with our company representative at the time set between both parties right at the apartment and return the keys.

Our company guarantees the following:

  •  Same-day booking of the apartment is possible in case of availability.
  •  Checking-in and checking-out can be performed at any time of the day and any day of the week (weekends and holidays included).
  • The rental rate cannot be changed once the flat is booked.
  • In case of leaving the apartment earlier that initially planned, the additional charges equal 1 to 3 days rental costs may be applied depending on the initial length of stay booked.
  • In case of the company not being able to provide the apartment booked for checking in, we shall offer a similar or higher level flat at no additional cost. In case client refuses to check in at the flat offered we shall refund the deposit made while booking the flat.

Attention!!!

  •  We offer apartments for accommodation only. We do not provide flats for events (Birthday, Wedding parties and so on). In case of a fraud, we shall take appropriate measures including eviction from the flat and the lease contract termination with no deposit refund granted.
  • No pets are allowed in our apartments.
  • All our apartments are non-smoking!
  • The company does not bear responsibility for the security of lodgers’ values.

 

If you still have questions, you can reach us on the phone numbers specified or write us using the contact form on our website. We are sure to get back to you!